A man in his 60s who is blind was denied a job at a McDonald’s because he is too disabled to be called “McDonald’s voice”.
“I’ve never seen a deaf person in McDonald’s,” he told the Telegraph.
“I’m just so disappointed that I’m not able to get the job.”
The man, who asked not to be named, said he was working at McDonald’s for the first time in five years when he was told that he would be unable to use the company’s automated voice recognition system.
He was told he would need to work with an assistant to do his job, which would mean taking on the job of using a wheelchair, which was not an option because his arm was so small.
“It’s really frustrating,” he said.
“I don’t know how you get the voice from a wheelchair without using a voice recognition.” “
“I’m hoping someone is there to help me out,” he added. “
I don’t know how you get the voice from a wheelchair without using a voice recognition.”
“I’m hoping someone is there to help me out,” he added.
In a statement McDonald’s said it was investigating the claims.
It said it would continue to encourage employees to use voice recognition when appropriate and work with people with disabilities to develop more appropriate tasks for their needs.
The man, whose name has not been disclosed, was told to use a voice assistant when he called for a drink.
But after three months, McDonald’s told him that he needed to use his own voice.
His complaint to McDonald’s was rejected and he said he would never work at the company again.
McDonalds said it had “deeply apologised” for the “distress” caused and promised it would “continue to work closely with the disabled”.
The company said it believed the decision was based on the needs of the person in question and that he should have been given the opportunity to be recognised by the system.
“McDonald has a commitment to working with people across the disability spectrum to ensure our customers are fully engaged with our offerings,” the statement said.
An apology was not enough, said the man.
“I think McDonald’s has a responsibility to say, this is wrong, this can’t happen,” he explained.
“[They need to] get on with it.”
‘They are going to be here for me for life’The man’s complaint has also been filed with the Human Rights Commission.
While McDonald’s is committed to helping people with disability, it has not made an official announcement on its approach to its disabled workforce.
A spokesperson said: “Mcdonalds is committed for all of our employees to engage in the best possible work and to support those in their communities.”
The company has a wide range of options for supporting people with various disabilities.
“As part of this we work closely in partnership with the National Disability Council to identify opportunities for individuals with a range of disabilities to work in our restaurants.”
We continue to work constructively with the community to find solutions that support the wellbeing and well-being of our members.
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We are aware that this is a very personal issue and that we will be working closely with our customer and the disabled person in this particular case to ensure this matter is resolved,” he wrote.
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